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SAP SuccessFactors Support & Service

With our SAP SuccessFactors Support, we support you from roll-out and acceptance management to admin and user training. We are also happy to provide updates, advice on new features from current releases, and recommendations and adaptations during ongoing operation.

Comprehensive SAP SuccessFactors


Support for the optimal start with SAP SuccessFactors

You are implementing SAP SuccessFactors and are now moving into the "working phase". We support you with continuous and proactive support and further development of your SAP SuccessFactors systems as part of our IT Services.

User Adoption & Innovation Services (UAIS Services):
We attach particular importance to user acceptance. After all, the benefits of an HR system can only be fully realized if the system's users are committed and able to work efficiently.
During the User Adoption phase, you will be assigned a Senior Solution Advisor. The Solution Advisor is your central contact person and performs the following tasks, among others:

  • Direct and central contact person for all topics related to SAP SuccessFactors
  • Proactive and ongoing support of your SAP SuccessFactors system
  • Introduction to the latest release functions
  • Regular coordination and status calls with focus on news, trends and customer-specific requirements
  • Support via ticket system for configuration enhancements and customization requests
  • Advice on decisions regarding your SAP SuccessFactors system architecture
  • Support for decisions regarding cross-module topics & further developments

We offer UAIS in different versions, depending on your requirements for our support:

  • UAIS Light Care
  • UAIS Standard
  • UAIS Intense Care

Basic version of SAP SuccessFactors Support:
If you only want a lean standard support, we are happy to offer you our basic support via ticket system.

We offer support for the following SAP SuccessFactors modules


Christoph Gerhold, Managing Director EMPLEOX GmbH


Your benefits with our support and UAIS:

High user acceptance

Generate added value through high acceptance of your SAP SuccessFactors system among your employees.

More time

By outsourcing your support activities, you gain time for your strategic tasks.

Expert knowledge reliably available

We are there for you. So that questions do not remain long and you are always optimally informed.

Competent support

Our competent and certified consultants with the latest knowledge will help you with all your questions.

User acceptance as a success factor

The introduction of HR software is not the end of the story. The highest possible and sustainable acceptance of your employees and managers for the newly introduced HR processes is absolutely critical for success. Read in the free eBook (in German) how you can achieve a successful project step by step thanks to high user acceptance.


Interested? Questions? Write to us!